Introduction

D&A Services, LLC respects your privacy and is committed to protecting it through our compliance with this website privacy policy ("Policy"). Maintaining protection of the information entrusted to our care is of the utmost importance to D&A Services, LLC.

This Policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, protecting, and disclosing that information.

This Policy applies to information we collect or you submit to us through the https://myaccount.dnasllc.com/ website. This Policy does not apply to information collected by or through websites, applications, or content operated by any third party.

This Policy outlines our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use our website. By accessing or using our website, you agree to this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy section below). Your continued use of our website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Information We Collect About You And How We Collect It

We collect several types of information from and about users of our website, including information:

• by which you may be personally identified, including your name, e-mail address, or telephone number (“personal information”);
• that is about you but individually does not identify you; and/or
• about your internet connection, the equipment you use to access our website, and website usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the website. Information collected automatically may include, for example, usage details and IP addresses.
• From third parties we contract with to provide services on our behalf.

Important Privacy Information for Consumers

You have the right to control whether we share some of your personal information. Please read the following information carefully.

We will collect the IP Address for internal security and other proprietary purposes. We will do so even if you have included a Do Not Track request. We do not release this data outside of our corporate environment nor utilize this data other than for internal purposes.

Important Information Regarding the Fair Debt Collection Practices Act

We do not disclose information to any party in violation of the Fair Debt Collection Practices Act.

Requesting Access or Changes to Your Information

You can make changes to personally identifiable information we collect from you by one of the following methods:

• Calling us at 877-314-4308
• Emailing us at contact@dnasllc.com

Information You Provide To Us

We collect information you provide to us on or through our website including:

• Information that you provide by filling in forms on our website.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.

Usage Details, IP Addresses, Cookies, And Other Technologies

As you navigate through and interact with our website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

• Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on our website.
• Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data, and does not identify any individual.

There may be features that are developed in the future that may result in the collection of additional new information.

We do not allow third parties to collect personally identifiable information about a user’s online activities, over time and across different sites, services, and applications, when that user uses our site or service.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

1. To present our website and its contents to you.
2. To provide you with information or services that you request from us.
3. To offer and fulfill our core business purposes.
4. To fulfill any other purpose for which you provide it.
5. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us or an owner or previous owner of an applicable account, including for billing and collection.
6. To notify you about changes to our website or any products or services we offer or provide though it.
7. To allow you to participate in interactive features on our website.
8. In any other way we may describe when you provide the information.
9. For any other purpose with your consent.

Disclosure Of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect as described in this Policy:

1. To contractors, service providers, and other third parties we use to support our business, such as clients, insurers, information source vendors, and payment processors, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
2. To fulfill the purpose for which you provide it.
3. For any other purpose disclosed by us when you provide the information.
4. With your consent.

We may also disclose your personal information:

1. To comply with any court order, law or legal process, including to respond to any government or regulatory request.
2. Pursuant to a merger, acquisition, or sale of all or a portion of D&A Services, LLC’s assets.
3. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of D&A Services, LLC or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. D&A Services, LLC has implemented physical, electronic, and procedural security safeguards to protect against the unauthorized or unlawful release of or access to personal information, including any social security numbers. To further safeguard this information, access to sensitive information such as social security numbers is limited, and our employees must abide by standards of conduct and confidentiality agreements.

Changes To Our Privacy Policy

D&A Services, LLC may change, add, modify or remove portions of this Policy at any time, which shall become effective immediately upon posting on this page. The date the Policy was last revised is identified at the bottom of the page. It is your responsibility to review this Policy for any changes. By continuing to use our website, you agree to any changes in the Policy.

Contact Information

If you have any questions about our privacy protection practices or believe we have not adhered to this Policy, please contact us on our main phone number at 877-314-4308.

Changes of Ownership or Control of D&A Services, LLC.

We may transfer, combine, or merge all or part of our business to another entity or entities. If such an event occurs, personal information D&A Services, LLC has collected or maintained may be transferred to a new controlling party or parties, who will be permitted to use your personal information under the terms of this Policy for the purposes for which you supplied it.

COLORADO, CONNECTICUT, DELAWARE, IOWA, MARYLAND, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, OREGON, TENNESSEE, TEXAS, UTAH AND VIRGINIA RESIDENTS: D&A SERVICES, LLC’S PRIVACY POLICY NOTICE

This Privacy Policy Notice is intended for Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia residents pursuant to the Colorado Privacy Act, the Connecticut Data Privacy Act, the Delaware Personal Data Privacy Act, the Iowa Consumer Data Protection Act, the Maryland Online Data Privacy Act, the Minnesota Consumer Data Privacy Act, the Montana Consumer Data Privacy Act, the Nebraska Data Privacy Act, the New Hampshire Consumer Data Privacy Act, the New Jersey Data Privacy Act, the Oregon Consumer Privacy Act, the Tennessee Information Protection Act, the Texas Data Privacy and Security Act, the Utah Consumer Privacy Act and the Virginia Consumer Data Protection Act, respectively. This policy supplements the information contained in the above Privacy Policy. Any terms defined in these laws and related regulations have the same meaning as used in this Privacy Policy Notice.

1. Personal Data We Collect About You

We may process personal data that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be directly or indirectly linked, with a consumer, device, or household (“personal data”).

Personal data does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the scope of the above privacy laws, such as (but not limited to) information governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Fair Credit Reporting Act (“FCRA”), and the Gramm-Leach-Bliley Act (“GLBA”).

We regularly process (and have processed in the past 12 months) several types of personal data about individuals regarding accounts we service or purchase, including:

Category	Examples
Identifiers	Name, signature, postal address, Internet Protocol address, email address, telephone number, account number, Social Security number, or other similar identifiers
Financial information	Bank account number, credit card number, debit card number, or other financial information; medical insurance information
Protected classifications	Age, gender, medical condition, disability, veteran or military status
Commercial information	Records of products or services purchased, obtained
Internet or other similar network activity	Information on a consumer's interaction with our website(s) or application(s)
Audio, electronic, visual or similar data	Call recordings
Professional, or employment-related information	Current or past job history
Non-public education information	Student financial information
Inferences drawn from personal information	To create a profile reflecting the consumer’s preferences, characteristics, aptitudes, or behavior
Personal information	A consumer's social security number, driver's license, state identification card, or passport number; a consumer's account log-in in combination with any required security or access code, password, or credentials allowing access to the account

2. Why We Process Your Personal Data

We regularly process personal data for one or more of the following business purposes:

• Fulfill the reason you provided the information. For example, if you share your personal data to make a payment, we will use that information to process your payment.
• Perform services on behalf of a business or service provider, including maintaining or servicing accounts, providing customer service, processing transactions, verifying customer information, processing payments, providing analytic services, or providing similar services on behalf of the business or service provider.
• Provide you with information or services that you request from us
• Auditing related to consumer interactions.
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
• Debugging to identify and repair errors that impair existing intended functionality.
• Short-term, transient use, where the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction.
• Undertaking activities to verify or maintain the quality of a service or device that is owned, made by or for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, made by or for, or controlled by us.
• Respond to law enforcement requests and as required by applicable law or court order.
• As appropriate to protect the rights, property, or safety of us, our clients, or others.
• As described to you when collecting your personal information or as otherwise permitted by law.

We will not collect additional categories of personal data or use the personal data we collected for materially different purposes without providing you notice.

3. Third Parties To Whom We Disclose Personal Data

We regularly disclose (and have disclosed in the past 12 months) the above listed categories of personal data for business purposes to one or more of the following categories of third parties: our creditor clients, our service providers (payment processing, mailing, collection, call analytics and other vendors), credit reporting agencies, regulatory and law enforcement agencies.

4. We Do Not Sell Personal Data Or Engage In Targeted Advertising Or Profiling

We do not sell your personal data, process your personal data for targeted advertising, or process your personal data for automated decision-making including profiling in furtherance of decisions that produce legal or similarly significant effect on you.

5. How To Request To Exercise Your Rights

Upon our verification of identity through commercially reasonable means, you may request to exercise one or more of the following rights:

• To confirm whether or not we are processing your personal data and to access such personal data;
• To delete personal data provided by or obtained about you;
• To obtain a copy of your personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another company without hindrance, where the processing is carried out by automated means.
• To correct inaccuracies in your personal data (excluding Iowa and Utah residents because state law does not currently recognize this right).

Delaware, Maryland, Minnesota and Oregon residents may also obtain confirmation of the specific third parties to whom we have disclosed your personal data.

You may request to exercise these rights by one of the following methods:

• Via our website https://dnasllc.com/contact/,
• Calling us at 877-314-4308
• Emailing us at contact@dnasllc.com
• Mailing us at 1400 E Touhy Ave., Ste G2, Des Plaines, IL 60018

You may appeal our decision concerning your request by contacting us using any of the above methods, within 45 days of your receipt of our decision on your request, to advise of your appeal.

6. Data Retention Policy

We retain each category of personal information or sensitive personal information no longer than is reasonably necessary for the purposes for which it was collected as stated in this privacy policy, unless extending the retention period is otherwise required or permitted by law. Subject to this limitation, the retention period of each category of personal information or sensitive personal information is determined by considering the following: the time required to retain the information to fulfill our business purposes; the time applicable to maintaining corresponding transaction and business records; the time necessary to respond to consumer queries, complaints or lawsuits; data retention requirements of applicable laws or contracts; and applicable data retention policies as may be in place from time to time.

Last modified: 3/10/2026